Returns and Refunds

Last updated: September 6, 2026

Made-to-Order Items

Static Gallery pieces are made to order. Because each order is prepared after purchase, customers should carefully check product details, sizing and delivery information before ordering.

Made-to-order does not automatically remove any mandatory consumer rights that may apply. Eligible returns remain subject to the conditions below.

Return Window

For eligible orders, customers may request a return within 14 calendar days from the date of delivery.

Return Conditions

Items must be returned unused, unworn, unwashed, undamaged and in their original condition with tags and packaging when applicable.

Items that show signs of use, wear, washing, damage, odor or missing original elements may be refused or partially refunded.

How to Request a Return

To request a return, the customer must contact Static Gallery through the Contact page and include the order number, the item concerned and the reason for the request.

Return Shipping Costs

Return shipping costs are the customer's responsibility unless the item received is defective, damaged or incorrect.

Refunds

Refunds are processed after the returned item has been received and inspected. If the return is accepted, the refund is issued to the original payment method. Bank processing times may vary.

Defective, Damaged or Incorrect Items

If a customer receives a defective, damaged or incorrect item, they should contact Static Gallery as soon as possible through the Contact page with the order number and clear photos of the issue.

Exchanges

Exchanges may be offered depending on stock availability. If the requested size or item is unavailable, a refund or alternative solution may be proposed.

Withdrawal Form

A withdrawal form and complete legal details will be added before the official opening of sales.

This page is a pre-launch version and must be completed with the required legal identification details before accepting orders.